Our Service
Technology isn’t our only expertise, where we are today is the result of the longstanding partnerships we have built with our customers over decades of change, innovation and growth. Take a look the services we provide our enterprise customers as we build with you.
Onboarding
Having 20 years of experience in onboarding sports organisations onto our platforms means we’re confident in delivering projects of any size.
How we achieve that is through a clear end-to-end implementation plan, which contains a mix of our agile project management principles. We use the latest communication and project management tools to deliver first class onboarding experiences, and we structure each project to follow our own phased delivery pathway.
Our delivery pathway is the result of years of experience with sports organisations of all sizes and project scopes. Our phases are designed to provide a simple framework that allows us to operate with transparency and efficiency so that everyone is clear on what our goals and milestones are, as well as how we will deliver them.
See here a series of case-studies we have on previous projects we have successfully delivered for our customers.
When partnering with GameDay, we will tailor the exact approach to suit your needs. We’re very attentive regarding the requirements of each individual sport, that’s why major projects include a dedicated “Sports Specialist” who will work with you not only to deliver the project, but to truly understand the needs of your sport so we can set you up for continued success.
Training & Support
We know that one of the biggest challenges of digital transformation is bringing the sport, administrators, players and members with you. It is because of this that we have built and developed a large vault of our own online training programs and resources for all administrators, officials, coaches, volunteers and members to access and understand our systems. As an enterprise customer of GameDay you get unlimited access to these resources as well as the dedicated training and support we provide you during our onboarding pathway from both our sport specialists and dedicated support team. Take a look below at some of the online resources we provide to our GameDay user communities:
eLearning Portal
eLearning Portal
Our e-Learning portal provides tutorials and interactive lessons to teach you and your administrators how to get the most out the platform
Resource Centre
Resource Centre
An integrated Resource Centre is available in-platform for GameDay and Passport full of interactive onboarding guides and list of recent releases to get you up and running
Training Videos
Training Videos
Our YouTube channel includes a suite of training videos designed to give new or experienced users a step-by-step overview of the key features of our platforms
To view more about our online learning resources, visit our elearning page here
Integrations
At GameDay, we see ourselves as one of the many important cogs that make up your whole digital ecosystem. It’s because of this that we take a very agnostic approach to integrations with our customers and their accompanying platforms. We are experienced in facilitating integrations with many different types of platforms and providers, see our GameDay Marketplace as an example of some of the integrations we have implemented so that our customers get the most from their data and platforms.
If you want to take advantage of our existing API infrastructure, or you need something more bespoke for your sport then we’ve got you covered. We have a dedicated, skilled team as well as robust and secure mechanisms for retrieving or pushing data wherever you need it to go.
Partnership
We have a wealth of experience to offer our customers, bridging the gap between operational effectiveness and commercial growth. Thanks to our extended history in the market, the family of companies we’re a part of and all the relationships we have built along the way. GameDay is about growing with you over the long term, setting goals and earning our results. That’s because when sports win, we win.
Engagement & Growth
Digital Transformation
Network & Connection
Every sport is being tasked with providing innovative solutions, incentives and programs to not only maintain but increase membership numbers year on year.
Working with sports all over the world, in some of the most fast moving markets allows us to impart our insights and experience on the tools, techniques and processes that help customers boost their growth and engagement with their membership base.
What’s more, with tools like GameDay View we offer sports the chance to get insights into their organisation and membership in real-time for immediate actions and results.
We have been a part of and helped consult on many major digital transformation projects for our customers, building out integrated digital ecosystems big and small.
Our experience and stability is one of our major strengths when going through change, whether it’s third-party integrations, complex data pipelines or migrations. We’re here to lend a knowledgeable hand.
Don’t just take our word for it, take a look at some of our customer case studies which delve into how we’ve helped a number of customers with their technology projects.
As a Stack Sports company, we’re a part of a family of 30 sports technology products that solve a wide range of needs, from streaming, content delivery, athlete management, camp registrations and more. That’s on top of the relationships we’ve built with a number of partners in our GameDay Marketplace.
We also work with a large number of industry, government and charity partners who help bind us to and offer valuable insight into the market. Whether it’s for funding, research or compliance projects we can help connect you to the right places. Check out our partners page for more information about our network.
GameDay Community
GameDay Community is the heartbeat of our organisation, where we recognise and share with the full community of people that make the sports we work with so successful. It’s our central space to share the stories happening within our sports, announcements about our latest product updates and releases and access to industry events and showcases. We also share our product roadmaps, invite administrators of clubs, leagues and parent-bodies to take part in focus groups to guide the future of our product development. All of this is done with with the aim of being transparent, innovative and always being embedded in the community of grassroots sports.
The Concept-2-Customer (C2C) Program was established with the aim of providing a product development framework that puts our customers first. It’s how we maintain the high standards for our products that align with our business principles. At the heart of this is an open, transparent and collaborative approach that ensures the product meets our customers needs now and into the future.
You can find out more about the benefits of joining GameDay Community by visiting community.mygameday.app
